Refund policy

Not Quite Right? No Problem.

At Daddy’s Cocktail Syrups customer satisfaction is our goal. If you are unsatisfied with any product you received from us, please contact us within 30 days of your purchase at aaron@daddyscocktailsyrups.com.

Please share the following information:

• Order Details (order number, date, name, contact information)
• A brief description of the issue(s) you have with the particular product.
• Tell us whether you would prefer a refund or a replacement product.

Refunds
To start a return, you can contact us at aaron@daddyscocktailsyrups.com. Please note that returns will need to be sent to the following address: 

Daddy's Cocktail Syrups

4831 NE Fremont Street, Suite 5

Portland, OR 97213 

United States

We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, and in its original packaging. You’ll also need the receipt or proof of purchase.